Returns & Exchanges

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you via email. You will be informed whether your refund is approved or rejected.

If approved, your refund will be processed and automatically applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received your refund, first check your bank account again.

Then contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. Processing times can vary.

If you’ve completed all of these steps and still have not received your refund, please contact us at {email address}.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange, email us at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Once received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift, the refund will be issued to the original purchaser.

Shipping Returns

To return your product, mail it to: {physical address}.

You are responsible for return shipping costs. Shipping costs are non-refundable and may be deducted from your refund.

Delivery time for exchanged products may vary depending on your location.

For expensive returns, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.